The West Chicago Park District is committed to offering high-quality recreation programs and services. However, we understand that there may be instances where an event or service does not meet a customer’s expectations, or a customer is unable to participate. In such cases, the following withdrawal policy will apply.

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Refund Options

1. Household Credit: Refund issued as a household credit on West Chicago Park District account. There is no expiration date on household credits.

2. Original Payment Method: Refund issued to original payment method or via check. Cash payments will be refunded in the form of a check which may take up to 14 business days to receive. Credit card refunds may take up to 7 business days to reflect in your account. A ‘Withdrawal Service Fee’ (10% of the original registration fee: $5.00 minimum, $50.00 maximum) will be assessed to refunds applied to the original payment method. 

 

No Refunds are Offered For:
     • Memberships: Refunds are not offered on monthly/annual/seasonal memberships to the ARC Fitness Center, Walking Track, or Turtle Splash Water Park. 
     • Child Care (Before & After School, Days Off School Club, Keppler Learning Center, Camp): Refunds are not offered for any absence with less than a two-week written notice provided to the program supervisor.
     • Programs: Refunds are not offered after the first class/program meeting date. Refunds are not offered for the following “private” programs: Personal Training, and Private Swim Lessons. Refunds are not offered after the registration deadline for the following programs unless the customer provides a replacement participant: One-Day Programs, Adult Trips, and Special Events.

 

Medical Exemption:

Medical exemption notes are accepted as a valid basis for cancellation. The ‘Withdrawal Service Fee’ will be waived upon submission of a valid medical exemption note and prorated refunds may be processed.

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Changes, Cancellation, and Errors

The Park District reserves the right to change class information or cancel a program to maintain quality. Due to the large amount of information available, we apologize for any errors in our website and or marketing materials. Thank you for your patience and understanding when these situations arise.

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When to use these forms?

This form may be used to request a transfer, refund or cancellation of programs, passes or memberships. ​