The West Chicago Park District strives for positive experiences and excellence. If for any reason you are not satisfied with a program or service we will do what we can to earn your satisfaction, a staff member will contact you within days of the receipt of this completed form.

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• ​A full refund or transfer will be given if the Park District cancels a program. 

• All withdrawals or transfers initiated by the participant must be approved by the program supervisor. 

• Refunds or credits requested after the start of class will be prorated for classes held. 

• No refunds will be granted after 50% of the program has occurred. 

• There are no cash refunds. Refunds will be issued in the form of original payment (check, credit card, or a household credit) Cash payments will be refunded in the form of a check. Check refunds may take up to 14 business days and credit card refunds may take up to 7 business days. 

• Special event and trip registrations can be refunded only if a spot can be filled by a participant on the waitlist one week prior to the start date. 

• Tickets are not refundable and non-transferable.

• Program deposit fees are non-refundable.  

• EFT cancellation requests for programs are subject to individual program guidelines.

 

Changes, Cancellation, and Errors

The Park District reserves the right to change class information or cancel a program to maintain quality. Due to a large amount of information available, we apologize for any errors in our website and or marketing materials. Thank you for your patience and understanding when these situations arise.

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When to use these forms?

This form may be used to request a transfer, refund or cancellation of programs, passes or memberships. ​